Responsible Gaming at Cat Spins

Welcome to Cat Spins, where your safety and enjoyment come first. We are committed to promoting responsible gambling in line with the UK Gambling Commission’s regulations and best practices. Gambling should be a fun and entertaining activity, but we recognise that for some, it can become problematic. Our goal is to provide you with the tools, information, and support to help you play responsibly and maintain control at all times.

Our Responsible Gaming Tools

To help you manage your gambling activity, Cat Spins offers a range of features designed to empower you to set limits and take breaks when needed:

• Deposit Limits: Set daily, weekly, or monthly deposit caps to control how much money you add to your account.
• Wager and Loss Limits: Define maximum amounts for bets and losses to keep your spending within your budget.
• Session Time Limits: Choose how long you want each gaming session to last before automatic logout.
• Self-Exclusion: Temporarily exclude yourself from playing for periods ranging from 24 hours up to 6 months or longer if necessary.
• Permanent Account Closure: If you decide to stop gambling completely, you can request permanent closure of your account at any time.

All these settings can be adjusted easily via your Cat Spins account dashboard, giving you full control over your gaming experience.

Recognising Problem Gambling

It is important to be aware of the signs that gambling may be becoming a problem. You might want to seek help if you notice any of the following behaviours:

• Gambling with the aim of making money or chasing losses.
• Borrowing money or using credit to continue gambling.
• Spending more time and money on gambling than you intended.
• Neglecting work, family, or social commitments due to gambling.
• Experiencing conflicts or arguments with loved ones about your gambling.
• Using money meant for essentials such as rent, bills, or groceries to gamble.
• Constantly thinking about gambling or planning your next bet.

If any of these apply to you or someone close to you, please consider taking action and seeking support as soon as possible.

Tips for Responsible Gambling

To help you maintain control and enjoy gambling safely, consider the following advice:

• Decide on a loss limit before you start playing and stick to it strictly.
• Treat gambling as a form of entertainment, not a way to make money.
• Never use borrowed money or essential funds for gambling.
• Set time limits for your sessions and take regular breaks.
• Balance gambling with other hobbies and social activities.
• Avoid gambling when you are stressed, upset, or under the influence of alcohol or drugs.
• Only gamble with money you can afford to lose without affecting your daily life.

Self-Assessment and Support

If you are unsure about your gambling behaviour, we encourage you to take an anonymous self-assessment quiz available on our website. This can help you understand if your gambling is becoming problematic.

For further support, our dedicated Responsible Gambling Team is available 24/7. You can contact us confidentially by email at [email protected] or via our Live Chat service.

Account Closure and Self-Exclusion Process

• Temporary Self-Exclusion: You can exclude yourself from gambling on Cat Spins for a minimum of 24 hours up to six months or longer if required.
• Permanent Account Closure: If you wish to stop gambling permanently, please contact Customer Support via email or Live Chat to request account closure.
• Withdrawal of Funds: Please ensure you withdraw any remaining balance before closing your account.
• Reactivation: Accounts closed for reasons other than problem gambling may be reopened upon review. We reserve the right to refuse reactivation to protect your welfare.

Protecting Minors

Cat Spins strictly prohibits gambling by anyone under 18 years of age. We take all reasonable steps to prevent underage gambling, including:

• Verification of age and identity during account registration.
• Use of parental control and filtering software recommendations such as Net Nanny and Qustodio to help parents restrict access.
• Advice to keep login and banking details secure and out of reach of children.
• Recommendations to never save passwords on shared or public devices.
• Encouraging supervision when children use internet-enabled devices.

For more information on internet safety for children, visit Better Internet for Kids.

Support Organisations for Gambling-Related Harm

If you or someone you know is experiencing difficulties related to gambling, please seek help from the following trusted organisations:

• Gamblers Anonymous UK
• Gambling Therapy
• BeGambleAware
• GamCare
• Gam-Anon
• Download and use BetBlocker to restrict access to gambling sites across devices.

These organisations offer confidential advice, counselling, and support services tailored to individuals and families affected by gambling harm.

Legal Compliance and Your Rights

Cat Spins operates under the licence and regulation of the UK Gambling Commission. We comply fully with the UK Gambling Act 2005 and subsequent amendments, ensuring fair, transparent, and responsible gaming practices.

As a player, you have the right to:

• Access clear information about the risks of gambling.
• Set and modify your gambling limits at any time.
• Self-exclude or close your account without penalty.
• Receive fair treatment and prompt assistance from our support team.
• Request details of your gambling activity and transactions.

We encourage you to familiarise yourself with these rights and contact us if you have any questions or concerns.

Contact Us

If you have any questions about responsible gaming or need assistance, please do not hesitate to reach out. Our Responsible Gambling Team is here to support you:

• Email: [email protected]
• Live Chat: Available 24/7 via our website
• Customer Support: Accessible through your account dashboard

Remember, gambling should always be an enjoyable experience. Play responsibly, stay in control, and seek help if you ever feel your gambling is becoming a problem.