Privacy Policy

Welcome to Cat Spins. This Privacy Policy explains how Cat Spins (“we”, “us”, “our”), operating at catspins7.uk, collects, processes, stores, and protects your personal information when you access or use our online casino services. By using our website and services, you consent to the practices described in this policy. If you do not agree with any part of this policy, please do not use our services.

1. Data Controller

The data controller responsible for your personal data is Cat Spins Limited, registered in the United Kingdom. Our registered office is at 12 Queen Street, London, EC4N 1TX. For any privacy-related enquiries, you can contact our Data Protection Officer at [email protected].

2. Information We Collect

We collect and process various types of personal data to provide you with our services safely and compliantly. This includes:

Full name
Email address
Telephone number
Residential address
Date of birth and gender
IP address and device identifiers
Technical and usage data (including browser type, operating system, location, and how you interact with our services)
Account registration details and preferences
Financial information related to deposits, withdrawals, and transactions
Communications you send to us, including customer support interactions
Verification documents for identity checks and regulatory compliance
Information from third parties for fraud prevention and responsible gambling checks
Sensitive personal data (such as special category data) only if voluntarily provided by you

3. How We Use Your Information

Your personal data is used for the following purposes:

To create, operate, and maintain your account
To verify your identity and age to comply with UK Gambling Commission regulations
To process deposits, withdrawals, and payments securely
To comply with legal and regulatory obligations, including anti-money laundering and safer gambling requirements
To communicate important updates about your account and our services
To administer promotions, bonuses, competitions, and loyalty schemes
To send marketing communications, where you have given your consent
To personalise your experience and tailor content and offers
To improve and develop our website, services, and security measures
To monitor and detect fraudulent or suspicious activity
To perform statistical analysis and reporting

4. Legal Basis for Processing

We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our legal bases include:

Your consent, where applicable (e.g., marketing communications)
Performance of a contract (providing you with casino services)
Compliance with legal obligations (e.g., identity verification, anti-money laundering)
Our legitimate interests, such as fraud prevention and service improvement, balanced against your rights

5. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes described above and to comply with legal and regulatory requirements. Typically, this means your data will be held for up to five years after you close your account or cease activity. Certain data may be retained longer if required by law, for example, for self-exclusion periods or ongoing investigations.

6. Marketing Communications

We may send you promotional offers and marketing messages about our products and services or those of carefully selected partners, but only if you have given your consent. You can withdraw your consent or update your preferences at any time through your account settings or by following the unsubscribe link in our communications.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. These include:

Essential cookies necessary for site functionality and security
Preference cookies to remember your choices and settings
Analytical cookies to understand how you use our services and improve performance
Advertising cookies to deliver personalised offers and relevant advertising

You can manage or disable non-essential cookies via your browser settings; however, disabling certain cookies may affect your ability to use some features of our website.

8. Sharing and Transfers of Your Data

We may share your personal data with:

Service providers necessary for operating our services, such as payment processors, software providers, and customer support teams
Regulatory authorities, including the UK Gambling Commission, and law enforcement bodies when required by law
Fraud prevention and identity verification agencies
Companies within the Cat Spins corporate group
Third parties you have authorised us to share your data with

If your data is transferred outside the UK or European Economic Area (EEA), we ensure appropriate safeguards are in place, such as standard contractual clauses or other legal mechanisms approved under UK data protection law.

9. Data Security

We take the security of your personal information seriously and implement robust technical, physical, and organisational measures to protect your data against unauthorised access, alteration, loss, or disclosure. Our systems are regularly tested and updated to maintain high standards of data security.

10. Your Rights

Under UK data protection law, you have the following rights regarding your personal data:

The right to be informed about how your data is collected and used
The right to access the personal data we hold about you
The right to request correction of inaccurate or incomplete data
The right to request erasure of your data in certain circumstances (“right to be forgotten”)
The right to restrict or object to processing under specific conditions
The right to data portability, allowing you to receive your data in a structured format
The right to withdraw consent at any time, without affecting the lawfulness of prior processing
The right not to be subject to decisions based solely on automated processing that significantly affect you

To exercise any of these rights, please contact us at [email protected]. We will respond promptly and in accordance with applicable law.

11. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our practices, legal requirements, or services. We encourage you to review this page regularly. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Complaints

If you have concerns about how we handle your personal data, please contact us first at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent data protection authority. More information can be found at the ICO website: https://ico.org.uk/.

13. Responsible Gambling

At Cat Spins, we are committed to promoting responsible gambling. If you feel your gambling is becoming problematic, help is available. For support and advice, please visit BeGambleAware, the UK’s leading responsible gambling organisation.

Last updated: October 2024